California Postal

6 lessons from a project handoff Project handoffs are not simple. Teams have their own cultures and work styles. Without planning, a project could lose institutional memory, time, quality, and funding when it passes from one team to the next.  Published September 19, 2023 at 08:30PM original source

Making the case for sentence case on USAGov’s websites When creating content for our newly reimagined websites, the USAGov content team spent many hours researching topics, analyzing data, and writing user-friendly copy. We also spent a fair bit of time thinking through one small, but impactful detail: What is the best case style to use for titles and headings? Published September 05, 2023 at 08:30PM original source

USAGov's FY2023 third quarter insights   Published August 22, 2023 at 08:30PM original source

USAGov en Español's FY2023 Third Quarter Insights     Published August 15, 2023 at 08:30PM original source

New life events and features for USAGov’s benefits locator In 2022, USAGov launched a government benefits locator tool. It was created following extensive research on how to help people find benefits for specific life events. The tool is available in English and Spanish and started with one life event, the death of a loved one , to find survivor benefits after losing someone close. By answering a few questions, people can learn about as many as 33 survivor benefits from seven government agencies that they might qualify for.  Published August 08, 2023 at 08:30PM original source

Get to know Search.gov What is Search.gov? Search.gov is a search engine built by the government. Our mission is to create a standard search experience across government websites, connecting the public with quick, easy access to the information and services they need. Working in support of federal agencies, we serve about 300 million searches a year for about 2,200 websites across one-third of federal domains. Published July 25, 2023 at 08:30PM original source

3 ways to improve communication between contact center agents and customers The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately.  Published June 27, 2023 at 08:00PM original source