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Accessibility testing: creating digital services everyone can use Making sure USA.gov and USAGov en Español remain accessible to people with disabilities is essential. So accessibility testing is a regular part of our development process . Published January 09, 2024 at 08:18PM original source

Less is more: improving the public’s web search experience with filters Most people have probably used search filters on e-commerce sites to select different options to narrow down search results. Now Search.gov is offering the same flexibility to federal websites, giving their users control over the amount of detail they get in their search results. Published December 12, 2023 at 09:30PM original source

USAGov en Español's FY2023 fourth quarter insights     Published November 20, 2023 at 09:30PM original source

USAGov's FY2023 Fourth Quarter Insights   Published November 14, 2023 at 09:30PM original source

Speaking your language: USAGov outreach’s approach to bilingual content As we shared in our 20th anniversary post , people have come to USAGov en Español since 2003 for official, trusted government information and services in Spanish. The site was created as a counterpart to USA.gov (then known as FirstGov.gov) and in response to Executive Order 13166 to improve access to services for people with limited English proficiency (LEP). Published October 31, 2023 at 08:30PM original source

Celebrating 20 years of USAGov en Español We’re excited to celebrate USAGov en Español’s 20th anniversary this month. Since 2003, the site has been a trusted guide to government information and services for Spanish speakers. Published October 17, 2023 at 12:12AM original source

5 things we learned from our scams wizard usability test USAGov works to make it easier to find and understand government benefits, programs, and information.  Published October 05, 2023 at 12:55AM original source

6 lessons from a project handoff Project handoffs are not simple. Teams have their own cultures and work styles. Without planning, a project could lose institutional memory, time, quality, and funding when it passes from one team to the next.  Published September 19, 2023 at 08:30PM original source

Making the case for sentence case on USAGov’s websites When creating content for our newly reimagined websites, the USAGov content team spent many hours researching topics, analyzing data, and writing user-friendly copy. We also spent a fair bit of time thinking through one small, but impactful detail: What is the best case style to use for titles and headings? Published September 05, 2023 at 08:30PM original source

USAGov's FY2023 third quarter insights   Published August 22, 2023 at 08:30PM original source

USAGov en Español's FY2023 Third Quarter Insights     Published August 15, 2023 at 08:30PM original source

New life events and features for USAGov’s benefits locator In 2022, USAGov launched a government benefits locator tool. It was created following extensive research on how to help people find benefits for specific life events. The tool is available in English and Spanish and started with one life event, the death of a loved one , to find survivor benefits after losing someone close. By answering a few questions, people can learn about as many as 33 survivor benefits from seven government agencies that they might qualify for.  Published August 08, 2023 at 08:30PM original source

Get to know Search.gov What is Search.gov? Search.gov is a search engine built by the government. Our mission is to create a standard search experience across government websites, connecting the public with quick, easy access to the information and services they need. Working in support of federal agencies, we serve about 300 million searches a year for about 2,200 websites across one-third of federal domains. Published July 25, 2023 at 08:30PM original source

3 ways to improve communication between contact center agents and customers The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately.  Published June 27, 2023 at 08:00PM original source

How the USAGov Contact Center Works With Other Teams Through English and Spanish calls and web chats, the USAGov Contact Center identifies trends in the public’s questions about government services. That knowledge helps USAGov serve them better through our other channels, too. Learn how the contact center and other teams at USAGov support each other in connecting people with their government. Published June 13, 2023 at 08:00PM original source

USAGov en Español's FY2023 Second Quarter Insights     Published May 30, 2023 at 08:00PM original source

USAGov's FY2023 Second Quarter Insights   Published May 23, 2023 at 08:25PM original source

Why vote.gov supports multiple languages To help make the voting process accessible to everyone who is eligible, vote.gov works with state election offices, federal agencies, and non-partisan organizations to create a national source of accurate voting information and clear registration instructions in multiple languages. Published May 16, 2023 at 08:00PM original source

Get to know vote.gov: helping more people register to vote The vote.gov website is the primary authoritative non-partisan resource for voting information for the public from the federal government. We help people register to vote in their state and work to break down barriers for all voters regardless of background, socioeconomic status, race, ethnicity, national origin, or age. We provide content in 12 languages, with more to come.  Published May 02, 2023 at 08:00PM original source